RM
RASHINTA M
1 reviews | Active since Mar 2009
14 Sept 2017, 23:24
Pathetic pathetic service
Been without internet access since 9/09/17. Logged fault on 9/9/17. Got no response other than an sms case number. Called customer service 11/9... adsl router not syncing .... tested and troubleshooted over phone... did not sync... said it is being sent through to technicians.... still no response 14 /09... not even sms .... so called telkom.... lunga says still with technical department ...cant give any progress because nothing documented.... askd to speak to supervisor.... as i write this i am holding on for 39 minuted !!!!!!!!
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Replies (2)RM
RASHINTA M's updateReviewer Update
18 Sept 2017, 10:10How ridiculous..... got an sms from telkom on Saturday to say problem has been resolved..... and it WAS NOT!!!!!... again shows the incompetence on telkom side.... i have now been given a message that a local dispatch analyst has been allocated.... now after 10 days without internet and paying for a service im not receiving!!... i am a loyal telkom customer for almost 6 years.... and prior to that my dad for almost 30 years !!..... i am looking at other service providers
RM
RASHINTA M's update18 Sept 2017, 10:10
Reviewer Update
How ridiculous..... got an sms from telkom on Saturday to say problem has been resolved..... and it WAS NOT!!!!!... again shows the incompetence on telkom side.... i have now been given a message that a local dispatch analyst has been allocated.... now after 10 days without internet and paying for a service im not receiving!!... i am a loyal telkom customer for almost 6 years.... and prior to that my dad for almost 30 years !!..... i am looking at other service providers
RM
RASHINTA M's updateReviewer Update
19 Sept 2017, 05:21Got this sms from telkom Dear Valued Telkom Customer, your service on has been re-tested and found to be free of defects. To confirm that your service is working, please reply to this SMS with your Telkom number followed by ********** If your service is still faulty then reply with your Telkom number followed by ********** No reply will indicate to us that the service is still faulty and we will attend to your fault as soon as possible. Sms rates apply.......... SERVICE STILL NOT RESTORED!!!!!!!!!!!!!!
WHY IS IT SO DIFFICULT TO SEND A TECHNICIAN TO THE HOUSE TO SEE FOR HIMSELF WHAT THE ISSUE IS AND ADVISE ME FURTHER..... WHEN I CALL TELKOM THEY SAY THEY CAN PICK UP THAT THE INTERNET CONNECTION IS NOT SYNCING....... HOW THEN DO I STILL GET A MESSAGE TO SAY EVERYTHING IS FINE WHEN IT ISN'T..... WHAT THEN.... WHAT ADVICE IS NOW GIVEN TO CUSTOMER?? WHAT SHUD I DO NEXT ?????????????????.
RM
RASHINTA M's update19 Sept 2017, 05:21
Reviewer Update
Got this sms from telkom Dear Valued Telkom Customer, your service on has been re-tested and found to be free of defects. To confirm that your service is working, please reply to this SMS with your Telkom number followed by ********** If your service is still faulty then reply with your Telkom number followed by ********** No reply will indicate to us that the service is still faulty and we will attend to your fault as soon as possible. Sms rates apply.......... SERVICE STILL NOT RESTORED!!!!!!!!!!!!!!
WHY IS IT SO DIFFICULT TO SEND A TECHNICIAN TO THE HOUSE TO SEE FOR HIMSELF WHAT THE ISSUE IS AND ADVISE ME FURTHER..... WHEN I CALL TELKOM THEY SAY THEY CAN PICK UP THAT THE INTERNET CONNECTION IS NOT SYNCING....... HOW THEN DO I STILL GET A MESSAGE TO SAY EVERYTHING IS FINE WHEN IT ISN'T..... WHAT THEN.... WHAT ADVICE IS NOW GIVEN TO CUSTOMER?? WHAT SHUD I DO NEXT ?????????????????.