Pathetic, pathetic, pathetic Telkom service!

An utterly dismal and abhorrent lack of customer service and service delivery by Telkom. I placed an order for the installation of a fixed VDSL line with Telkom on 13 April 2018 and to date hereof no installation has occurred.

I never receive any feedback and although an installation was eventually scheduled for 28 May 2018 (which I only discovered when following up with them the day before), this did not happen as they had apparently captured my contact details and address incorrectly. This after having confirmed these particulars with the sales department on various occasions.

I have lost count as to how many times I've contacted the sales department, but it's easily in the vicinity of 30 times (half of which their systems were offline and nobody was able to assist). The matter has apparently been escalated on 5 separate occasions, to no effect.

And to top it all off, I've received an invoice due for payment of "subscription and usage"!!