lS
leon S

1 reviews | Active since May 2013

10 Jun 2016, 06:36

Pathetic Pathetic Pathetic Service

<p>After having my service suspended because Telkom sent through the debit Order on the wrong date, it even got worse. Telkom through the New Debt company debited my account with the amount owing and they got their money. I phone in several times to make them unsuspended, i was given New Debt number and they confirmed they received money, New Debt communicated with Telkom on the 7 of June and my services were unsuspended. To my susrprise on the 8th i received another message saying i will be suspended because i did not pay. I called in and explained that the debit order went through and my services were recently unsuspended, they refered me to New debt, New Debt refered me to Telkom until last night my services were suspended again.</p> <p>For a company as big as Telkom this is really pathetic, it seems they are still using 1900 systems, if so please upgrade your systems. The Debit Order went thropugh on the 31st of May and New Debt confirmed it and you are are saying you did not receive the money, so where is my money, what kind of a telemobile are you.</p> <p> </p> <p>You can continue suspending it I dont care care, I have now put in a MTN sim in that phone.</p> <p> </p> <p>I made several calls and none of your call centre agent is able to assist me. You guys you really need help</p>

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