PATHETIC, PATHETIC, PATHETIC!!!

PATHETIC. We made the biggest mistake EVER and signed up for fibre with Telkom about 2 months ago, our first bill has come and been paid and the 2nd one on its way but yet we have NO fibre. I have literally called them at least 3 times a week and everyday they say 24 - 48 hours and they will sms that we then again sit on the phone for 40+ minutes to get the set up. this has NEVER happened. They cannot or will not help me but taking my money, that is not a problem. Also they say i have to call accounts department for a refund, like that will ever happen. I am so digusted. i am seriously out of options except to cancel.