PATHETIC PATHETIC PATHETIC

I am at my wits end with Telkom Mobile. After paying an arrears amount in full along with my current month subscription on february 23rd, its now 5th of March and not one person can assist me at the call centre with reactivating my line. It was only suspended for one week and I then paid in full. it is a business account which I am now told it takes 14 days just for telkom to register my payment. ***. In this day and age. And also, NO ONE has the contact details for the collections department. I have gone through 6 different people, including Patience and Sihle, two managers and NONE of them can help me find out *** is going on with my account. On top of this all, it was an unauthorised debit off my account, and it was debited outside of my usual debit order date which is the 5th. so now, my guess is that telkom is still going to debit my account on the 5th because i am STILL getting messages saying I am in arrears. YES, I was in arrears for 2 whole weeks and then I paid - WOW, and it was only because telkom could not properly follow instructions and use my correct BANK ACCOUNT, which had changed!!!!! and now I am going to wait till when? Next year to get my line reactivated? So then, will I get all my data and minutes that I was due in the time I am waiting for my line to get reactivated? Never in my life have I ever come accross a more pathetic mobile service. There is only one word for it - THIRD WORLD SOUTH AFRICA.