pathetic, pathetic, pathetic

<p>Telkom, apart from Cell C, has to be the most horrid network provider. You have trouble accessing your internet, you have trouble accessing your emails, you have trouble sending emails. You send emails, the emails don't get delivered or takes a long time to get delivered. If you send important emails, it is almost impossible to be guaranteed that the other side has received your email. I have to use a completely different email to send emails to make sure the other side gets my emails even though the telkom email if my main email address. My internet constantly drops, sometimes my phone gets cut (even though the bills are paid) and it is so hard to get telkom to sort these problems out. They do not even rebate you for your lost time, yet they can over bill you and charge you for a technician coming to your place for a fault that i related to telkom, which has been confirmed by the technician that the fault is on their side, yet you still get billed for an "unnecessary call out". The modem' in my opinion, is made to last as long as your contract is with Telkom, so that when you go to sort the modem out, they induce you to take a new contract as the modem comes for free with a contract. The customer service at the call centre is even more pathetic. We have called through telkom many times due to the pathetic internet service we get as more often than not the internet is not working. You ask to speak to a supervisor, you will never get a chance to speak to one. The supervisors, according to them, are always on a call or are not around. Why are they not around? are they getting paid to not be around or to be around? then, if you request to speak to a manager due to you not getting proper assistance from the agent and not getting to speak to a supervisor due to the above reasons, they say you cannot speak to the manager and need to speak to a supervisor. But what do you do when the supervisor is not around? And why can't we speak to the manager? we should be entitked to speak to a manager if our matter is not getting resolved. That's the job of the manager, to manage and to deal with complaints and to escalate troublesome complaints and not just to get the agents to pass the buck. Eventually, sometimes without a technician coming through, you would get to speak to an agent, maybe a few days after constant calling and been told that the matter is been escalated and a technician has to come through, who woould actually know what he/she is doing and they would resolve your issue, which could have been avoided initially if the agents knew their job or if a supervisor was around to assist the agent or to take a call. It is just embarrassing to Telkom that such disgusting service is been given to thei customers - loyal and paying customers.</p>