JP
Juan P

1 reviews | Active since Sept 2013

18 Feb 2015, 12:49

Pathetic, outrageous and just plain bad service

Yet again, we have received no help from Telkom. I got a message confirming that my last complaint has been dealt with...Which never happened, as the problem is still existing, so now we can add lies to the already insane list of no service complaints. We moved to our new premises in November 2013, Telkom themselves, moved our Telephone lines over to the said premises, and strangely enough, our old telephone number and address is what you get when dialing the info service or when you open the new 2014/2015 telephone directory. Our clients are losing their minds, because they can't get a hold of us, and also because they have to drive to our old premises where someone then tells them that we have moved to a new premises. <br> <br> It's nonsense, I will be taking the matter further and take it to court if we have to. And you can be sure, the CPA Law covers clients for events just like this, you pay for a non-existent service... but miss a payment and see how quickly they contact you.

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Replies (1)
Telkom
Telkom's reply18 Feb 2015, 15:35
Official
Hello nuvamp,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Back Office Team and feedback will follow.

Please find your Social Media ***

We sincerely apologise for the inconvenience.

Regards,
Joshua Mnisi
Telkom Social Media Team