Pathetic!!! Only interested in Sales not Service!

At the end of August I requested Telkom Mobile to provide me with information on a product. Balungile calls me and provides me with the information and takes down my details. I instruct her to put the order on hold as I am still deciding whether or not I want that product. She informs me that she already put the order through and then money gets deducted from my account. I ask her to process a refund which she advises takes 14 days.<br> This does not happen.<br> During September, I decide that I do want the product so I ask her to process my order. She advises that this is not possible. I request further information however she does not provide me with details. Her lack of communication and pathetic service forces me to look at other products. Note that my refund has still not been processed. I last contacted her at the beginning of October and expected my money refunded but my latest statements reflect no refund. <br> This is absolutely terrible level of service, I have been promised that my money will be refunded within 14 days. Now it's well over 60 days and this has not happened.