Pathetic Online Order Service

This the second contract I've took in my life first one I ordered over the phone about 5-6 years ago with Vodacom and within 5 working days I had my phone delivered to me. I placed an online order on Monday 6 March for new contract , consultant confirmed approved all in order . If I'm not mistaken he said will be delivered in 5-7 working days . He phoned again Tuesday morning he needs to redo income and expenses why I don't know and does my credit check again and loads now a second debicheck on my account . Tomorrow is Friday the 10th no sms ,no email no confirmation of an order number confirmation of agreement etc . I've called yesterday and today getting the same response my order is still being processed and delivery is 7-14 working days (14 working days to deliver a phone you already have loaded a Debicheck on???). They cannot speed anything up order number provided doesn't even pick up online when tracking . I even asked can I rather just collect at a Telkom store ," no mam you cannot collect you need to wait" . Need to wait for what? What am I actually waiting for and how long? Had I known the online process would be such a headache I would've went straight to the store !