Pathetic Online cellphone sales

I bought a cellphone on the Telkom Website and it was delivered on the 10/07/2019 but unfortunately the phone was non functional. I went on the 11/07/2019 to the Rosebank branch they sent an email up til today have not received any feedback. On Saturday the 13/07/2019 I went to the North Gate branch and I received no service I was greeted by a rude floor manager by the name of Khosi Makue. We called a service consultant by the name of Thabo Nzama that wasn't fruitful as well. Til today I'm still stuck with a useless nonfunctional phone. Telkom service is pathetic