Pathetic once again

Once again , in a space of 4 months Telkom managed to mess up. I mean is it so difficulty to communicate, I had no internet service for 2 weeks, by the way it just got fixed after being off for 16days. Anyways so they never called me or messaged me once. I done all the calling , all they could do is just say that , the fault is at the testing centre. Anyways we them have a "online chat service " so I log on and start chatting to a lady named Ayanda Pienaar, who I give all my details to she tells me to give her 1-2 minutes while she checks on the fault. 20min go by , no response. So I log off and log back on again, only to he connected once again to her, she acts like she never chatted to me 5min ago. I once again verify myself give her all the details , she then says " sorry I need to terminate chat, please call" what the hell is that, really now. So I log on for the third time, and a Bongiwe Zodwa responds after me confirming everything again for the 3rd time in 10min. And she says , " sorry the fault is being escalated they will contact you " ... I mean for **** sake. What the hell. I can't even deal. I must pay for something I don't have . TELKOM NEEDS TO DIE!!!!