PATHETIC NON-SERVICE

I have been having a faulty line to no service at all since December last year<br> My internet is very poor or sometimes not working and my phone has been dead for the past week and I run a business from home... <br> I've been logging this daily on the website as well as per SMS and they keep responding with the same message which is that the fault has already been logged and each time its still<br> with the same reference number as last December when we first logged a fault, but yet no one fixes the problem<br> <br> <br>