pathetic- non resolution of issue

Telkom has installed a new voice and ADSL line at my office. My technician reported to my office to install my switchboard and link up devices on 25./09/15<br> The ADSL was also connected but had difficulties in configuring the device. When we called Telkom, the customer service operator said that he could detect a fault on the line and a case was opened.<br> I called on 23/09/2015 to enquire about a telkom technician coming out as this was urgent. I was informed the case will be \escalated"<br> I received a call on SUNDAY 27/09/15 from a technician to ask if I was present at the premises. It was a SUNDAY- and my rooms were closed. He said he would come across the next day- 28/09/2015- he didnt<br> I called telkom and the lady said that she would \""escalate\"" it again. My receptionist received a call from telkom on 28/09/15 to enquire if we still had a fault on the ADSL line. She said yes.<br> I called again on 30/09/2015 to ask about the delay. I was told that a technician was dispatched on 27/09/15 and that was the \""commitment date\"". Firstly how was someone dispatched when I said the room was closed and why was i not told that if i do not open for them on sunday that it wud be delayed."""