JB
Johan B
1 reviews | Active since Jul 2014
02 Aug 2017, 18:52
Pathetic non existent service
<p>I've been trying to resolve my adsl connectivity problem for the more than a month. I signed up to a uncapped 4mb line but i only averaging 2mb download speed. Everytime i call i spend 20 minutes holding on for a operator to report the fault. My calls are being closed without the matter being resolved. If the matter is not resolved in the next 4 business days i will dispute my debit order because i tired of this none existent service.</p>
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Johan B's updateReviewer Update
25 Aug 2017, 20:32Oh wow. Just how pathetic is telkom. After receiving this auto response from Launa nothing happened. Yet again my line speed as of Friday 25/8 @ 20:20 is only 1mb and not the 4mb I'm paying for. Continuous issues without my problem being attended to. Reference 312CRK160717 still unattended. So, i will definitely will not pay my account this month. If your organization don't worry about clients then i don't care about paying my account. Customer service is no existent.
JB
Johan B's update25 Aug 2017, 20:32
Reviewer Update
Oh wow. Just how pathetic is telkom. After receiving this auto response from Launa nothing happened. Yet again my line speed as of Friday 25/8 @ 20:20 is only 1mb and not the 4mb I'm paying for. Continuous issues without my problem being attended to. Reference 312CRK160717 still unattended. So, i will definitely will not pay my account this month. If your organization don't worry about clients then i don't care about paying my account. Customer service is no existent.