Pathetic / Non-existent service.

how long can it take telkom to resolve a line issue?

I have logged a fault with telkom on the 4th of this month just to receive an sms yesterday the 19th that the fault was closed.... the issue is not even resolved.... no contact was made informing me of anything?

When contacting telkom they cannot even help me with anything, they just simply drop the call or close the webchat.

Why must full price be paid for an account that one cannot even use?

I have a 4 mb/s ADSL account but every 2 months the line sync speed drops to around 2.5 mb/s where a speedtest gives me about 1.7 mb/s.

Every two months i report this matter and it's always a fight to get it resolved.

I need this fixed.!!!