Pathetic non existent Customer Service

I requested a line speed upgrade more than 2 weeks ago via Afrihost. Telkom assigned this request to one of their many lazy technicians who did not do their job. They say the upgrade was unsuccessful but don't why this is the case as when I got my line I was advised it could go up to 10mbs and I have requested 8mbs. Due to bad past experiences with Telkom technicians who will do and say anything to not work I suspect this request was not even processed to begin with. It was rejected without trying.