PATHETIC & NON EXISTANT service all at the same time!!!

<p>I app**** for and was approved for the LTE uncapped deal that is an exclusive on-line offer on 23 May. To date I have not heard from telkom. I have called in on more than one occasion. I hold on for more than 30 minutes each time I call in and I am always told that the department that deals with that will call me back. I have given the referance number ( *** ) each time and still no call. My existing data deal has been cancelled but a renewal has not been done. I have messaged them on facebook with a response that they will call me shortly. Still no contact. I am now paying for a service that is suspeneded and I cannot get the new service activated. I cannot go into a store because the special is done by a call centre. The service delivery is PATHETIC and NON EXISTANT at the same time. From about 40 000 thousand or so staff they have cut jobs down to about 15 000 and have a target of 7 500. Now I am not surprised this is the service levels . I suppose I will just have to accept that Telkom will continue to take my money for I service I no longer have or I have to go into my bank to cancel the theft of my monthly instalment. DISGUSTED!!!</p>