Pathetic - No Responsibility

I have spent my time and money to call the Telkom Call Cantre on 081 180, spoke to several agents as well as a supervisor who does return emails. I have requested a cancellation of an account since May. A very simple request which shows how your incompetant staff you have as Telkom. Promises not kept, which means Telkom does b=not value their customers but are quick to debit ones account. I have been to your stupid branch over 3 times who cannot assist (why do you have one) if you can only open accounts and not cancel them. Im sick n tired of your games. I will be escalating this to the Ombudsman and ICASA to that you can loose your license. Are your agents even trained?