Pathetic \No Care\" Service attitude "

I have been a Telkom Cellular subscriber for over 2 years. <br> <br> On December 4, 2015, after waiting 2 months for stock, I did an upgrade, accepting a Samsung S6. 3 days later, the \home\" key became loose and started wiggling. I took it back to the store, but surprise surprise they had no stock and I'd have to wait 21 days for a new one. I decided to live with the problem. <br> <br> After a week, it became much more loose and started rattling. A week after that, the phone started overheating... Yes it's a Samsung and I was shocked at the quality, but that's another post altogether. <br> <br> On 4 January 2016, I took the phone in to the store to book it in for \"repair\" at which point the Manager did the booking for me. I explained to her the problems and even had a page printed with screenshots of the phone CPU temperatures etc. <br> <br> 3 weeks later the handset is returned to the store, with the home button not fixed and the technician left a piece of plastic in the inside of the camera lens so that does not work. Had to send the phone to Samsung in Jhb, still waiting, it's been 3 weeks. <br> <br> Untrained technicians and a Manager who is neither competent, nor presentable. One wonders how they get these jobs! "