Pathetic Network coverage

<p><span style="color: #555555; background-color: #ffffff;">Telkom service is appalling, let alone their agents not knowing their job. I had a problem connecting, meaning I had no service coverage whatsoever for over a month. I called their customer services agent. Who adviced me to dial a USSD code 180. How idiotic is that, (no service means, I can not make calls). She then adviced me to do a sim swap. Let me teach Telkom a thing or two about network. If I'm having a problem with the network coverage, it can only mean that my number is locked on a towers slot that has a problem; therefore it needs to be escalated to the coverages department to be investigated, not to be told to dial a USSD code or do a simswap. I was then called and promised that a technician will be sent for my network to be investigated. 3 weeks later nothing. It show how *********** they are. In the midst of that happening I was awarded 500mb for 9days. What was the point if I can't connect? Your service is POOR and your agents lack innovativeness and network background knowledge. </span></p>