Pathetic LTE-A service and customer service

I have the SmartBroadband Uncapped Wireless 3 and for the last week and a half i have been getting between 0.0mbps and 3.0mbps. I have a call that was logged 7 days ago after speaking to someone at 081180 and they assured me that i was not being throttled. The call is still sitting in the logged state. Every page i have found that shows usage on the Telkom site and on the Telkom app shows unlimited data, there is nothing about my account being throttled. If i have downloaded to much and the FUP or AUP has kicked in, then show it on my damn account so that know what the hell is going on.