Pathetic, lacklustre, uninspiring, untimely service.

On 06.06.2018, I called in to have my phone blacklisted coz I lost it earlier that day. I spoke to Nonkululeko who advised me that my request has been escalated to the back office I will receive an ITC number within 2-24 hours, this was on Wednesday evening. To date I still haven’t received any feedback. I have since called in & spoke to nomalanga & nompumelelo, who both advised that there is nothing they can do & further stated that there are no line managers/team leaders on duty at the time I called when I wanted to complain.

how Is it that a paying client cannot be put through to a line manager when complaining? Coz all I get is pathetic feedback & meaningless resolution????

I can’t get an affidavit without an ITC number! There are penalties I will be incurring due to the late submission of my claim, is Telkom going to be to subsidise these penalties??????

Finally, how long does it take to blacklist a lost handset? I need to wait for Telkom to finish whatever it is they’re doing & wait further for my insurance company to assess my claim, in all that time I’m expected to keep paying for a service I don’t have access to use! Honestly what kind of ****ery is that??????????????