Pathetic-kom

I ordered a new ADSL Line on 21 July 2017 Paid the deposit on 24 July - R700.00 Heard nothing for 3 weeks Called to follow up - 5 times Eventually appointment was booked for installation on Monday 21 Aug 2017 Took leave, waited the whole day for Telkom to arrive Called to confirm the booking, yes, they will call one hour before arrival. Nobody pitched. Tuesday called again to follow up Told that i am crazy as no appointment has been booked for my installation Am i going crazy? I cancelled the installation and called to inquire about my deposit. Sharon Macncnsogywa tells me she cannot process the refund as I am unable to confirm a previous mysterious address on my profile It would appear Telkom has the wrong address on record, after i gave them the address when i ordered the line? So now, bottomline, no refund. I spent over 2 hours holding on for operators and nobody can help me / will help me. Do i write this money off as donantions, fines and penalties?