PATHETIC JUST PAIN PATHETIC

I shouldn't be giving any stars besides for pathetic service. I went to the Telkom office in N1 city in February to do a change of ownership only to find that the line was registered on my name. I was then informed that i only had to do a reactivation that would take about 6 weeks. I then received a call from Melanie(they aparently cant give their surnames) who set up the appointment for the following week. Appointment was for a date in March. I had to request a day's leave from work because she could not confirm what time the technicians would arrive. The day came and went with a no show from Telkom.

I went to the store again demanding a reason for the lack of communkcation. I was then only informed that the query was referred to another department. The department had in turn reported my lines ****** and someone would be contacting me to sell me a new product. I informed the agent that the line had in fact been damaged my a neighbour who broke down a wendyhouse on his premises and was lying i n my backyard. The line tberefore needed to be reconnected. I alsowas not interested in a new product because the signal in our area is bad and i didnt want any problems. No o e came out or contacted me. A few more weeks and i went back. I sat in a queue for over an hour and when i demanded an answer for not being attended to and people who came after me were, i was told that there are no technicians available on a sunday but this could not be communicated when I requested a number.

I then opted for the call centre. Sadly there is a fault on the fault reporting line and you cannot make out what is being said. Even calling another department and requesting to be transferred does not help.

It is now December and the line is still disconnected and lying in the backyard.and I would like it connected. I also want a reinbur*****t of a day's leave hat was taken unnecessarily. Lastly i want an apologyin writing fdom all parties concerned for their pathetic service.

I work in a call centre myself and believe me Telkom"s service does not come close.

Contact can be made by leaving a message on voicemail as my phone is off during working hours.