PATHETIC INTERNET SUPPORT AND SPEED

I am extremely frustrated. I have complained several times about the issue of my slow internet speed and actually had to switch Internet Providers yet i still receive a pathetic speed. I have called many times, firstly i have a 4 meg line from telkom and an unshaped, unthrottled bundle from another company. Telkom has put the setting on my router to only 2 Megs and this number fluctuates at times its only 1 Meg (this is my downstream connection speed set by telkom and not the speed test result) I have called several times complaining that it fluctuates and every time the simple we'll reset it which is absolute *******. Secondly my slow speed I am unable to at times open the telkom website. You keep on passing the buck blaming my ISP and they have ran tests saying its a line fault. Your service is absolutely pathetic, typical example of a company with a don't care attitude. Your wait time at call centres is over an hour. I have also tried reporting it on twitter, i just receive we will look into it, but no details were taken and three days have passed. Fix this now or I will escalate it to ICASA. Show this complaint to senior officials this is what customers think of your service.