Pathetic Internet Support

After months of complaints to Telkom about my internet that is beyond pathetic in the evenings I still haven't had any proper support. My ADSL, which is connected to the Bromhoff Exchange is so slow that on my 4Mbps line I'm not even getting 1Mbps in the evenings [URL Removed]<br> <br> I use the internet connection for work, personal use and online gaming of which I can't do any after 5pm. A technician did contact me a couple of months ago with a solution which was never implemented and now when I log calls they're almost immediately closed without any resolution to the problem. This is beyond pathetic as I'm paying for something that I'm not even getting half the use out of and I need this sorted out immediately!