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devin D

1 reviews | Active since Dec 2014

22 Mar 2017, 22:28

Pathetic internet speed

<p>Good Day</p> <p> </p> <p>Recently i have had major problems with my line speed, i am paying for 10 mb's per second but i never even get close to 2mb's per second and recently when i stream movies it keeps getting stuck. I thought it was mweb so i changed my service provider to RSA web and i am still having issues. I know certainly that RSA web offers one of the fastest speeds in south africa so the problem lies with yourselves. Please can someone urgently have a look at my line because it is false advertising to say i have a 10mb per second line when i never get close to that speed which could be easily equated to *****.</p>

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Replies (2)
Telkom
Telkom's reply23 Mar 2017, 10:59
Official

Good day Devin,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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devin D's update05 Apr 2017, 10:34
Reviewer Update

Hi Jawaad

My issue has not been resolved, my adsl line number is ***