Pathetic Internet Service

I have been experiencing high ping (400 - 600 ping) to even pretoria servers for the past 4 months. I have contacted Telkom multiple times but all they do is blame someone else or respond that It has been dealt with but nothing ever changes. <br> <br> My ISP has told me it is due to congestion in my area and Telkom must move me to a new DSLAM so even the ISPs know what is wrong but Telkom is so *********** they don't seem to know how to fix it!!