Pathetic internet connection and service

I had a Wi-Fi connectivity issue in May 2020. I checked with two other people (we stay in the same area) and they had the issue as well. Most people were working from home so it is understandable there could be an overload on the tower. I called the call centre twice, after the second call we concluded that I could not take a chance with the connection. Luckily, I had a permit to go back to the office and work from there - which I did for two weeks. A case was opened for a technician to investigate (case number ***2). Two working days passed on no feedback from the technician or call centre. A week passed and I eventually followed up. My internet connection was working fine by now. However, apparently a technician was sent out and no issue was found. Bear in mind, I was told that a technician would come to my house and assess the connection from there as well – this did not happen. Nonetheless, my internet was back to working. I made it quite clear that there is an issue with this connection. Fast forward two months, here I am sitting with the issue again! Case number ***9. I contact the call centre twice; on the first call we do some changes on the settings, but connection is down not long afterwards. The second call cuts but I manage to get a case number sms’ed to me. I’m working from home, so pack up my entire workstation and head back to work. After two days at work, I will start to work from home again but as while setting up the connection goes down – again! Right now, this point I do not have any idea if the connection will be up tomorrow and have had no feedback from Telkom as to what will happen from this point.