Pathetic insurer

I have reported my phone that was ****** last year November 2019 to Finrite insurance and till today, i haven't received it. i have called, send emails and they started to respond last week on the 8th of December to tell me that Finrite told the new insurer that i cancelled my insurance early and Sylvia Dash send me this on the email ,Please note the system shows your policy was cancelled please can I have a copy of your phone account where the premium goes off. The system has blocked the claim as a result. I did so and she apologized and said she has been been inundated with queries. She then send an email to Princes Magazi on the 8th of December 2020,requesting her to reactivate the policy so that they can attend to the claim. Till to date, i haven't received an email from her or princess about the progress of my claim. I have been sending emails requesting the progress and nothing has been communicated to me. its so sad that i am and have been paying an insurance for two telephones for such a pathetic service.as it is I'm paying for my contract cell phone that i dont have and the insurance that is not willing to assist me. Telkom insurer is so pathetic and they are brought day light reapers. I will never advice anyone to join that insurance