Pathetic Insurance Service from Telkom

Absolutely pathetic service. I was debited for cellphone insurance on a device contract which ended a month prior (Samsung S22) . Keep in mind that when I upgraded the contract to a new device (S25 Ultra) , I was not charged the additional insurance in the first month. However, as per my invoice, I've since been charged for 2 consecutive months for insurance on my old s22 with no prior knowledge or indication that this would occur. When I called telkom insurance, they passed the blame onto telkom itself, stating that they should have informed me to inform the insurance division that my contract would be ending. I requested assistance with insurance for my new device and haven't received a call to date. Mind you, my new device was received in February. It is now nearly mid April. Make it make sense. Ever so ready to debit the money and cannot provide proper service.