Pathetic, inept Telkom Service

I’m writing this post in a desperate attempt to find resolution to a seven week old problem, we cannot get resolved through through Telkom’s Customer Call Centre, which apart from being off-line 50% of the working day, seems totally inept to deal with customer problems.

My parents received one of the new “ Wireless Fixed Phones, from telkom to replace the old cable driven fixed line instruments.

We have however now been struggling for 7 weeks to get the phone, and associatedsim card paired and activated to have their home telephone facilities restored.

We are being sent from pilar to post between Telkom’s Customer Service Support line (10210), Customer Service Sales line (10213) and Telkom Customer representation Stores, without somebody willing to take clear responsibility to sort out the problem.

Worst of all, Management is protected to such an extent you can never get through to one even if you ask.

Wake up Telkom this is your initiative to replace landlines, and then your support of your initiative is to say the least, pathetic