Pathetic, Inefficient Service

<p>I am extremely disappointed with Telkom service.</p> <p> </p> <p>Last week I spoke to someone via the telkom chat regarding my account, I was told my debit order did go through, I also received a sms.</p> <p> </p> <p>This week I am receiving sms's saying my account is not paid and I need to make payment within 48hrs to avoid my account being disconnected.</p> <p> </p> <p>I sent an email to Telkom and received an email saying " Kindly note that the payment of R810.75 was backout and Telkom charged you backout fee of R200.94"</p> <p>If my debit order bounces, I do not mind doing an EFT BUT what I am upset is that you guys charged me R200.94, According to the email I received, I assumed that I was already debited for R200.94</p> <p>Today I was told I need to pay that.</p> <p> </p> <p>I sent numerous emails to telkom and I still haven't received a response</p> <p> </p> <p>Each consultant is giving me different information, which is not professional at all.</p> <p>Did you guys hear of TCF Act - Treating customers fairly.</p> <p>I will not renew my contract with Telkom as your service is pathetic and not efficient</p>