TN
Thelma N
1 reviews | Active since Aug 2015
05 Aug 2015, 12:55
PATHETIC INCOMPETANT TELKOM
requested call divert around 1 July. Came back and a whole package of services loaded which we did not request. Now I had to do letter to UNDO what Telkom provided but not reqeusted. Till today, from 15 Juy with o/n ***A NOTHING resolved. I have stacks of emails and phone calls made to 10217 - Business support.<br> We now billed for these unwanted services and Telkom not bothered. We also reqeusted line fix where the outside cables are covered with plastic bag. Still not fixed. Ref 30CWK080615 since October 2013 and latest incident loggd 10/6/15.
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Replies (1)Telkom's replyOfficial
07 Aug 2015, 08:52Hello DiabetesCentre,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM132482.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM132482.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Telkom's reply07 Aug 2015, 08:52
Official
Hello DiabetesCentre,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM132482.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM132482.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
