pathetic imcompetant do'nt care a damn attitude

My contract with Telkom Mobile ended on 18 January 2016. I completed a cancellation of contract form on 02 January 2016 at the store in Nicholway. I was informed that within 21 working days I would receive a call from the retentions department to confirm cancellation procedures. This did not happen. I've forward numerous e-mail correspondence. Standard reply that the matter will be attended to. Been back to the store, reply is that nothing can be done. I've received a huge bill which is not based on the contract price as the contract has expired and normal billing now applies. <br> I've signed a new contract with another service provider but cannot have my number ported due to Telkom mobile not releasing the number. I'm now paying for two cellphone contracts.<br> In my opinion the is a total abuse of consumer rights and ********!!!! the consumer is held to ransom here due to inefficiency of Telkom mobile