PATHETIC, HORRIBLE SERVICE!!!

I have since app**** for a laptop on 11 February 2018, and Mr Sydney Gumbu was assisting me with my application. The only thing that he said during the application is that they do not have any stock in the store, and another lady told me that it will take about 2 weeks to get the product. Mr Gumbu never had the decency to let me know whether my application was approved or not till i logged a case with Telkom online and even went to the store physically. It is now close to 3 months without getting the product, nor am i getting any update from the store. Every time when i call the store, it either does not go through or no one answers.

I also have another issue with Telkom. In December 2017, two of my contracts were expiring and I sent through a cancellation form to them with all the relevant documents. As usual, nothing was ever done. I went to Telkom the grove, then I received a case number that my issue has been resolved. A few days ago, I received an invoice from Telkom for one of the numbers that I cancelled the contract for and an email saying that I will be receiving a call from them as I'm due for an upgrade. I do not currently have any contract with Telkom and they insist on sending me such messages and invoicing me, of which i do use any of their service anymore.

I am a very frustrated customer as I do not know what to do anymore.

PLEASE HELP!!!!