Pathetic Horrible NON-existing service

Item: Telkom
Rating: 1

I have had absolutely ZERO service from Telkom. My experience has been a total and complete disaster. All we get is a non-personal lame apology as they hide behind social media platforms like twitter and hello peter. So we can complain all we want, but ZERO action is taken to resolve customer complaints and grievances. Even this message will fall on deaf ears. Someone at a computer will send ameaningless apology, because the issue will go unresolved as usual. I fail to understand how can they still be in business. The problem is I had a telkom mobile contract which was to be terminated/expired 31 March 2017. Today without any warning the contract was terminated. Prior to this i app**** online for ADLS uncapped internet on the 31st Jan 2017 Two techs from open serv came on the 8th Feb to install a line, but they were unsuccessful. Eventually a line was installed on the 16th Feb 2017 by a Huawei Tech, but no router/modem was delivered. The next day an ADSL router/modem was delivered. But get this it only worked for ONE day. I then requested a tech to come and to do DEMO at my house to apply for the wireless LTE uncapped. It has been a week, and nobody has even tried to contact me. So the moral of the story is that TELKOMS service is pathetic, hopeless and useless...!!! I can almost garuantee that nothing will be done about my grievance or my complaints. Here is my number hoping that someone fromTELKOM will actually call me Alvin ********** 621

Helpful (0)

Replies (0)