Pathetic, frustrating Service with no feedback for more than a month

I have been a loyal customer for Telkom from 2014.

When my son’s phone got ******, Telkom did not block everything after being notified that the phone was ****** and requested to blacklist and suspend everything.

A *****ulent subscription was made on the SIM card and incurred a cost of R7 500.81 on the account after blacklisting. They have even blocked the number and are still debiting the account even though the contract has finished. So now on top of R799 that is not supposed to be debited they are attempting to debit R7 500.81

I am calling Telkom all the time and I get each day a story that the request is being expedited. I was even given the manager details Dlamini *** and no one gets back to me. I called them today and have been told to call back in 3 days. This is pathetic service after waiting to feedback for more than a month.

Now Telkom keeps trying to debit my account. My case number ***9 has been open from 19 May 2024.