PATHETIC FRUSTRATING SERVICE

I've been with Telkom for the last 8 years almost - but the level of service I've received over the last few months have been utterly disappointing to say the least. This has been going on since December last Year; On black Friday I was contacted by an internal sales rep saying they could double my data & decrease my instalment, according to him I was eligible to renew the contract. I knew my contract was ending in February 2024 but he insisted I wouldn't be double debited because he'll 'migrate' the contract. Only to find in December, I was double debited, I reverse the debit thinking it's an error. I go into the store & the staff helping me laughs at me saying "you should never take up contracts over the phone because they lie to people all the time". I was so frustrated because I was unemployed at the time so not only did I pay for 2 contracts i paid for the reversal fee as well which amounted to almost R600 - for a contract meant to be R99 - i paid the fee & cancelled the new contract. I waited for the contract to end in February & renewed it in March IN STORE. I started working this year & requested them to change my debit order date, once again my request was not fulfilled - so my debit for April bounced. I received an SMS in MAY telling me the debit was unsuccessful & I should make arrangements to avoid suspension. I go into the store at mall of Africa - a Muslim guy helped me who was in such a hurry to go home that he insisted my account was up-to-date; he didn't even take more than 3 minutes to help me. I left the store, went to print a bank statement & went back into the branch to PHYSICALLY show him the debit order did not go off in April. To my surprise, he had knocked off and left. Another lady helped me, told me she saw the debit unsuccessful & that a double debit seemed to be initiated on the account for May - which I agreed to as that would bring the account up to par - this debit was SUCCESSFUL on the 30/05/2024! To my surprise - I was debited YESTERDAY 25/06/2024 R310.00! WHY!?!?! With absolutely no authority! You debit me 5 days before my authorised debit date & for an amount I know absolutely nothing off!! I WANT THIS DEBIT REVERSED BACK INTO MY ACCOUNT OR YOU CAN CANCEL THIS CONTRACT & I REFUSE TO PAY ANY CANCELATION FEE BECAUSE YOUR SERVICE IS JUST ABSOULTELY FRUSTRATING!!!!! It's been one hassle after another for a contract that's actually R99.00!