Pathetic/ **********

This whole thing started when I sent in a request to the Billing department to help me with my account query, I wanted to pay my account in 2 installments to get it up to date, because my full pay came in late and therefore my account was in arrears. i had paid in R1742 when the rest of my pay reflected in my account. I did not hear or receive any feedback from anyone regarding this, and my emails sent to the billing department and were forwarded to other staff members, which they never responded to.

I then contacted someone from the CEO office and they sent in a request to the escalation department, the lady contacted and advised that if I did pay in a portion of my account then it should not be blocked but then she would find out more information and come back to me (which never happened), then another lady phoned me and advised that i had to pay in a full amount of R2200 which would then reactivate my account. I paid that money in and sent the Billing department the proof of payment and asked to amend my Statement, which she advised she did and that my debit order would go off as normal payment of R3141.

Come end of the month and my account was debited of R5341(which was not allocated until the 10th of the month), again I asked for assistance, then a Gentleman called from the escalation department and I advised that I was busy could he call back in 5 minutes (still waiting for his phone call that I could help him understand my email he received). I have not heard anything back from anyone.

I went to the Telkom Facebook page where i layed a complaint of the pathetic Customer Service I have been receiving and that the billing department will not help with my requests. Then a lady by the name of "NC" came up in my Inbox on facebook and she advised that she could try and assist, I advised her what my query was and she said she could assist.

She asked for my Name and ID (which is standard Telkom questions), I gave her my details and she and she came back with a Cellphone number and my residential address, she looked at my account and advised that the account would have to be closed because the person that worked on my account messed the whole thing up,She then proceeded to ask for 3 months bank statements and a copy of my ID so that the new account would be opened, once that was sent she gave me a whatsapp number for me to resend the document because “they” could not opened them on facebook.She continued to advise that in order for this to be account to be amended and a new account to be opened I would have to pay this months account of an outstanding balance of R1014 to the Retention Department, and that I would have full refund of R5400 plus then 3 months free for the inconvenience once payment reflected.

She then proceded to give me the banking details and asked if I could send her proof of payment once it has been done, after that she advised that I was still R750 short for penalty fees. I then advised her that my account amount due was only R414, which she agreed for me to pay and I did. Once the money reflected on her side she advised that the refund had been released and I should receive it. She is not reading any of her whatsapp messages and I have recently seem that her Facebook account has been deleted, I went onto the internet and did a “search” for myself on her and came across 2 other ladies that advised that they have been ****med by this "NC" person.

I feel my account details are no longer safe.