Pathetic feedback and ability to cancel a simple contract

<p>I have upgraded my contract with telkom only to be given a defective device. I took the device back within 24 hours and they sent it off for assesment. After 1 week they still had no news and could not sort out my issue. I gave them a further 2 days with still no response from the westwood store and no help. I then asked for my contract to be cancelled and the guy in store did so immediatley and gave me a case number. I received my bill and found i was still charged for my contract with 2 months bill. ever since then i went to the store as well as called in many times with no assistance or help from anybody. I am frustrated and want some feedback from the pathetic service i receive</p>