Pathetic experience with Telkom online.

Telkom's customer service is pathetic. The call centre is a pain to deal with and it takes ages to get through to them. I app**** for a new contract online. I got a call from a Telkom agent and was advised that they would do a credit check and advise regarding approval. I got an SMS indicating my application had been pre-approved. My account got debited the next day. 2 days later I had not received any info regarding delivery of the sim and phone. I called 10213 and had to hold for 20 to 30 minutes at a time and the one time the agent cut me off just after picking up. I managed to get through to their new sales department and got told i have to call their orders department and got told I can cancel the order there if I want. I finally managed to get through to an agent named Samukelisiwe who told me that the order was in their back-office and could not tell when it would be delivered. She basically told me i could go ahead and cancel the order. She did not even hold to give me a reference number, she basically told me she would go ahead and cancel my order.