1 reviews | Active since Mar 2011
Pathetic Experience and untrained staff with minimal knowledge on products available
<p>I have had a terrible experience recently with telkom. My complaints are 2 fold.</p> <p>1) I went to a Telkom store and requested my contract be upgraded. After being advised by the assistant I chose a sim only contract on a month to month basis. I repeatedly clarified the point relating to the sim only upgrade being month to month. I was reassured repeatedly that this was the case. I was even given a copy of the contract after requesting it and even here the assistant highlighted that it was month to month. Low and behold a few weeks later I call 180 helpdesk with a query. On a side note I just request to verify that I am on a month to month contract following my upgrade but the call centre agent informs me that I am on a 24month contract. This is absolutely and totally pathetic, annoying , terrible lack of service. I requested to have this query escalated and was given the reference ********** 7. I have received no feedback since. This is a ridiculous lack of service - surely its a matter to review the contract document signed and amend my upgrade to month to month and call me with some feedback. </p> <p> </p> <p>2) I raised the query with the telkom home division assitant regarding the cost of a 10meg line (R425) and telkom anytime plan (R269). Low and behold this attendant informs me the prices depicted on the website exclude VAT yet nowhere online is this stated. I call 10210 and a call centre agent informs me the prices are including VAT. I really don't know what to make of this or how to get any type of info thats accurate. Please could telkom invest in training staff. Please could someone with the relevant info get in touch with me so that I can proceed with this upgrade of my home line. </p> <p> </p> <p>To say that I am disappointed is an understatement. Telkom has some fantastic products but unfortunately the customer experience is not always fantastic. This leads to negative associations with the company and bad PR. I trust these issues raised will be addressed with utmost urgency and that urgent feedback will be forthcoming.</p> <p> </p> <p>Thank you.</p>
Good day Busi,
I trust that you are well.
Feedback from my previous complaints are as follows:
1) The telkom mobile part of my query has been admirably resolved and I did receive prompt feedback as well as a courtesy call to ensure that the matter was resolved. The overwhelming response in this regard can be comended.
2) Feedback with the second part of my query though has been terribly disappointing. This is a prime example of where Telkom is falling short with their non-existant pathetic customer service. I was promised feedback almost 3 weeks ago on a relatively simple query and unfortunately no one at Telkom shows any concern or takes any initiative towards assisting. Please using the above quoted reference number track down the attendant tasked with assisting me and kindly ensure that they contact me asap.
Unfortuantely as my above concern was not addressed and practically ignored a 1 star rating of Telkom is still merrited. Customer sevice needs vast improvement. I trust the above issue raised will be addressed with utmost urgency and that urgent feedback will be forthcoming.
Thank you.
Good day Busi,
I trust that you are well.
Feedback from my previous complaints are as follows:
1) The telkom mobile part of my query has been admirably resolved and I did receive prompt feedback as well as a courtesy call to ensure that the matter was resolved. The overwhelming response in this regard can be comended.
2) Feedback with the second part of my query though has been terribly disappointing. This is a prime example of where Telkom is falling short with their non-existant pathetic customer service. I was promised feedback almost 3 weeks ago on a relatively simple query and unfortunately no one at Telkom shows any concern or takes any initiative towards assisting. Please using the above quoted reference number track down the attendant tasked with assisting me and kindly ensure that they contact me asap.
Unfortuantely as my above concern was not addressed and practically ignored a 1 star rating of Telkom is still merrited. Customer sevice needs vast improvement. I trust the above issue raised will be addressed with utmost urgency and that urgent feedback will be forthcoming.
Thank you.