Pathetic excuses for **** of a service

Telkom is running me around. They double debit my account after me paying the account then they suspend the line after payment is made, they don’t open line says it is still with collections takes 7/14 working days, refund takes 7/14 days my line is still suspended and yet no refunds. Pathetic to say the least don’t deal with telkom half the time they don’t know what hat the hell they are doing all the agents tell you different things literally full of ****.