Pathetic excuse

Good day, I am so disappointed with the service and explanation for Not getting a service that we have requested as a customer. May this year my husband took up a Telkom ADSL line due to the fact that our area does not have Fibre installed as yet. Once application was it took them more than 2 weeks to send someone out. When their agent arrives he had an issue where he is unable to do install the cable. He advised that I need to cut my tree that was and obstruction and gain permission from my neighbor so that he could enter through their premises to connect the cable to the pole. Once all of this was done we must then call Telkom and advise, which we did. Telkom sent another agent, he advised that he needed to out the lines which he did and he was going to transfer the call to the Cables guy as the need to put new cables in place. That was the done early June. Almost 2 months later when my husband goes into a store to inquire about the connection, he is advised that it has been canceled. To his dismay he questioned the reason why? The answer he got was that "the cables have be ****** and cannot install." Who did they advise about this outcome and did they get cancelation from us the Customer? We requested for a service and they should deliver! I can only imagine what they will do to customers when they start in the Finan Sector! ****ed off, want to cancel our contracts and move. Pathetic excuse and service.