Pathetic everything

I have been using Telkom for the past 6yrs and I still have an active phone in my possession and doing see the necessity for me to upgrade and I called in an asked for the lady to Cancel my contract and 1st for a client whose been so loyal for such long was hoping for retention but since Telkom has so much clients they don't even know what that word means. She told me that I must go online to cancel my contract and when I ask her if I can go to the store she says they wont help me as I must do it myself, They are doing this deliberately as they will continue to eat my money and I WANT OUTTTTT!!!!!! can someone do and follow my instruction. you know the moment I logged in on Hello peter I saw so much review on Telkom and do they fell getting so much complaints, I think Ombudsman needs to be involved in this ****s.