GS
Garth S

1 reviews | Active since Feb 2013

17 May 2016, 18:36

Pathetic down time with Telkom

<p>I run my business from home and have been without a Telkom landline and WiFi since last week Thursday, I immediately logged a call with Ref number 6CRK130516, they then politely sent me a SMS stating that the outage was as a result of cable theft in the area and if you are affected that you must respond with YES back which i duely did.</p> <p>I have been trying non stop to get answers from Telkom support centre as I have had to purchase Data bundles for all my cell phones as WiFi does not operate currently and also no one can get through on my landline. Yesterday I received poor feedback from the Telkom person working on help desk and today the lady promosed to call back and I am still waiting. They sent my wife a SMS stating that the cable has been replaced and that we should have our line resumed by Thursday that is a full week with no land line or WiFi.</p> <p> </p> <p>No brainer that I will rather go over to Neotel for a wireless land line and to Cell C for Data ****les. Bye bye Telkom</p>

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Replies (1)
Telkom
Telkom's reply19 May 2016, 11:55
Official

Hi garfield19703

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM234723

Regards

Luleka

Telkom Social Media Team