Pathetic doesn't even describe their services

So Telkom have their policies and procedures of an insane 72 working hour for someone to act upon your case. I logged a case to refund money into my bank account on the 11-01-2018 about 09h20. On the 20th I phoned just to do a follow up to see whether there is any progress. Very friendly consultant said that it is actually insane and totally acceptable that no one has contacted me or have done anything to the case yet. He will escalate the matter immediately. On Monday morning the 22nd I haven't received a sms, call or email and decided to just do another follow up. Very calm I call just to be told in not such a friendly matter that I can't call to check up on my case as it is still within 72 working hours. He also said that I will get a call Tuesday morning the 23rd of Jan. Tuesday morning came and Tuesday morning past, phoned them at noon to hear systems are off. So obviously phoned them late afternoon. This time the billing department has actually received the case but no reaction from their side. Yet another promise was made that they will phone me next morning. Now my patience is running out. The next morning I call in just to confirm whether someone will be actually attend to my case. Yes someone will call before noon. 13h00 same day the 24th of Jan I call as this is beyond frustration. And guess what, still at billing department and nada So I requested to speak to a superior or be dialed to the billing department. No They cannot as it is a call centre and everything is system generated. Now remember I have a job also so only times to waste my time is morning before work, lunch and after work. And I don't like wasting my time. Completely impatient I phoned after work, still no reaction from the billing department. Not being completely calm I insisted that I speak to someone in charge, I don't care about their system because I am speaking to a human and call centres have superiors so they better get me someone that can do something. A very friendly and understanding supervisor apologised, said he will personally go to the department and sort it out. Gave me his email address and confirmed my contact details. This is what I mean about going the extra mile, makeing clients feel like human beings. Today 25th Jan, patiently I await his call. About 16h00 I call in and to my surprise the refund was made into my Telkom account. How can a refund be made into my account if my account is in credit?? The consultant said the case is closed so we will have to log a new case to get the money into my bank and everything will start again! I said no way. I want to speak to the person that promised to sort this, he was not there so instead the consultant will get another team leader. Not suprising she can't take my call but will call me immediately after she's done with her call. Approximately 17h30 I call in once again. Ask immediately to be transferred to the team leader, no problem I must just wait on the line. 20 minutes on hold I stay on the line, try to call from another phone. You know trying my luck maybe two calls can get me an answer quicker and UNBELIEVABLE you won't believe it the call centre is closed. Furious. Beyond furious. Then I thought you know what I will give them another change. So I tried the online talk to an agent. The page continously refreshed so I asked request a call back. Almost instant they called. I explained my situation and then they put the phone down. Now I can understand if the call dropped but I have not received a call since. I think Telkom is worste service provider yet. Currently I am busy doing research to change our company's telecom service provider to someone else than telkom. I think anyone will actually be better.