Pathetic doesn't begin to describe it!

The lack of service or accountability at Telkom in addressing issues from billing to cancellations is appalling. A common occurrence is being put on hold on by the call centre on the premise that the agent is investigating the issue until the system automatically drops the call :( Another is the promise that you will receive a call back which never happens whether it be by the call centre, or at a branch, when attempting to find a resolution. The consumer must suffer the frustration of continually being inconvenienced not only by having to follow up on matters that are no fault of their own making which cannot be resolved even when lodging a dispute or attempting to escalate the matter on all channels available to them, but is left holding the ball wondering what next???! Here's an idea..how about helping the very people you are obliged to serve!!!!!