Pathetic, do you ever solve anything properly?

I have been trying for over a month to get Telkom to resolve signal to noise problems on my line as it redeuces my adsl speed to 200kbs. First attempt was logged by my ISP Afrihost and the Telkom technican called me to say thet (Afrihost) dont know what they are talking about. Yet I have the report to show the poor attenuation and SNR ratio. I logged the next call and was phoned on Saturday by a lady from the adsl department. I told her its a line issue and she said she would transfer it to a technician. A man phoned me yesterday to say thet they are upgrading a box around the corner from my house and this is what caused the problem. He promised it is resolved. I tested and it worked for a hour. Now back to 200kbps. Your technicians seem so disinterested in actually listening to what people say. They think we are all idiots!. The line will work fine as long as the SNR is above 6db. Mine fluctuates from 3db to 5 db. Maybe you should get a technician to actually come and see what I am talking about instead of trying to resolve everything with a phone call. I am at my wits end with this and if I cannot get this sorted will cancel my voice line and adsl and move to a wireless solution